FAQ

We have a strict to returns or refunds policy that can be viewed here. Due to the nature of our products being digital, there is no way to return them to us. Therefore, we cannot process refunds or returns. 

If you have an account on our website for our Planner Hub, Digital Home Planner, Teacher Planner, etc. you can log into your account here. If you purchased something from our main shop, you can log in here. If you still cannot access your account, please email us at [email protected] so we can verify your purchase. 

If you have already created an account for The Organized Life Toolkit, you can login here. 

If you still cannot access your account, email us at [email protected] so we can verify your purchase and send you instructions to create an account. 

We have many tutorials here teaching you how to use your digital planner. 

If one of our videos does not address your question, please email us at [email protected]

For an iPad, we recommend using Goodnotes, Noteshelf, or Notability. 

For an Android, we recommend Noteshelf or Xodo. 

Please note that when using an Android for digital planning, there is currently no app that will automatically sync between devices. 

For a Microsoft Surface, the only app that will work with our planners is Xodo. 

Our planners DO NOT work with OneNote. 

For a Fire Tablet, you can use Metamoji. 

*Please note that we only share tips for digital planning on an iPad with Goodnotes. Our support for other apps is very limited as we do not use them, nor do we have an Android device. 

While you can definitely digital plan on an Android and many people do, there are not as many features avaliable on Android apps as there is Apple Apps.

Sign up for our free planner hub here. 

Join our free Facebook group here to get free stickers weekly. 

Yes! We have many video tutorials here to help you get started or address any problems you may be having.